Shipping Policy

1. Processing Time

  • Orders typically process within 1-2 business days
  • Weekend/holiday orders begin processing next business day
  • Custom monogramming adds 3-5 business days
  • You’ll receive confirmation when shipped

2. Domestic Shipping Options

Standard Shipping:

  • $8 flat rate
  • 3-5 business day delivery
  • Tracking included
  • Free on orders $150+

Express Shipping:

  • $20 flat rate
  • 2 business day delivery
  • Order by 12pm ET for same-day processing
  • Includes signature confirmation

3. International Shipping

Available to:

  • 30+ countries worldwide
  • Duties/taxes calculated at checkout
  • Delivery in 5-10 business days
  • Carrier: DHL Express

4. Order Tracking

  • Tracking number emailed upon shipment
  • Real-time updates available
  • Contact us if no movement after 48 hours
  • Final delivery notification sent

5. Shipping Restrictions

We cannot ship to:

  • PO Boxes
  • Freight forwarders
  • Certain Middle Eastern countries
  • Embargoed destinations

6. Address Changes

  • Must request within 1 hour of ordering
  • After shipment: cannot modify
  • Incorrect addresses may require re-shipment at customer’s cost

7. Multiple Shipments

Large orders may:

  • Ship from different warehouses
  • Arrive in separate packages
  • Have multiple tracking numbers
    (No additional charges)

8. Delivery Issues

For problems:

  1. Verify address with carrier
  2. Check with building reception
  3. Wait 2 extra business days
  4. Contact us for tracer

9. Holiday Shipping

Recommended deadlines:

  • Christmas: December 10
  • Mother’s Day: May 1
  • Valentine’s Day: January 25
    (Earlier for international)

10. Special Handling

Additional services:

  • Gift wrapping (+$15)
  • Signature required (+$5)
  • Insurance (+2% of order value)
  • Climate-controlled shipping (+$10)

11. Returns Shipping

  • Prepaid return label: $7 deduction
  • International returns: customer pays
  • Free for quality issues

For real-time shipping rates and delivery estimates, proceed to checkout. All delivery times begin after processing completes and exclude potential customs delays. Contact customer care with any shipping inquiries.