Customer Support Center

1. Order Assistance

Track Your Order:

  • Check your account dashboard
  • Allow 24 hours for tracking activation
  • Contact carrier after 3 days without updates
  • Delivery issues? Report within 14 days

Modify Orders:

  • Changes possible within 1 hour
  • Cancellations before shipment only
  • Address corrections require CS contact

2. Shipping Information

Domestic Options:

  • Standard (3-5 days): $8
  • Express (2 days): $20
  • Free shipping over $150

International:

  • 30+ countries served
  • Duties calculated at checkout
  • DHL Express delivery

3. Returns & Refunds

Policy Highlights:

  • 30-day return window
  • Prepaid US return labels
  • Refund processing: 5-7 days
  • Exclusions apply (see full policy)

4. Product Care

Leather Goods:

  • Use protective conditioner
  • Store with dust bag
  • Avoid extreme temperatures
  • Clean with specialized products

Fabric Items:

  • Spot clean only
  • Air dry flat
  • Avoid harsh chemicals
  • Professional cleaning recommended

5. Payment Options

We Accept:

  • All major credit cards
  • PayPal
  • Apple/Google Pay
  • Installment plans

Security:

  • PCI-compliant processing
  • SSL encryption
  • Fraud monitoring

6. Account Help

Password Reset:

  • Use “Forgot Password” link
  • Check spam folder
  • Temporary links expire in 2 hours

Profile Updates:

  • Edit shipping addresses
  • Manage payment methods
  • Update contact preferences
  • View order history

7. Gift Services

Options Include:

  • Gift messaging
  • Luxury packaging (+$25)
  • Scheduled delivery
  • E-gift certificates

8. Warranty Info

Coverage:

  • 1 year craftsmanship guarantee
  • Excludes normal wear
  • Proof of purchase required
  • Repair assessment available

9. International Support

Key Notes:

  • Customs forms completed
  • Duties/taxes calculated upfront
  • Return shipping not covered
  • Local return centers available

10. Contact Methods

Available 24/7:

  • Help Center articles
  • Email support (24h response)
  • Live chat (9am-9pm EST)
  • Social media messaging

For immediate assistance, please use our virtual assistant or browse our comprehensive FAQ section. Most common inquiries can be resolved instantly through our self-service options.