Refund Policy
1. Return Eligibility
- Timeframe: 30 days from delivery date
- Condition: Unused items with original tags and packaging
- Proof of Purchase: Order number or receipt required
- Exceptions: Final sale items marked at checkout
2. Non-Returnable Items
- Monogrammed/personalized products
- Face masks and intimate apparel
- Gift cards and digital products
- Used or damaged merchandise
- Items purchased during flash sales
3. Return Process
Step-by-Step:
- Initiate return through your account
- Select items and reason for return
- Choose refund method
- Print prepaid label (domestic orders)
- Ship within 7 days of approval
4. Refund Methods
- Original Payment: 5-7 business days after processing
- Store Credit: Issued immediately (+10% bonus)
- Exchange: Processed after return inspection
5. Return Shipping Costs
- Domestic: $7.50 deducted from refund
- International: Customer responsibility
- Free Returns: For defective/wrong items
6. Quality Issues
For defective items:
- Contact us within 14 days
- Include photos/video evidence
- We cover return shipping
- Options: Replacement or full refund
7. Refund Exceptions
Partial refunds may apply when:
- Tags are removed
- Original packaging is missing
- Items show signs of wear
- Multiple pieces from sets returned
8. Holiday Extensions
Extended return windows:
- Holiday purchases (Nov-Dec): Until Jan 31
- Valentine’s Day: Until March 15
- Mother’s Day: Until June 30
9. Luxury Items
Additional requirements:
- Authentication card must be included
- Dust bags and boxes required
- Special handling for leather goods
10. Return Tracking
Monitor your return:
- Through your online account
- Via carrier tracking number
- Email notifications at each stage
- Contact us if unresolved after 14 days
For fastest processing, we recommend using our online return portal. Please allow 48 hours for customer service responses during peak periods. All refunds are subject to quality inspection upon receipt.